Capacity Management

In 2022 I implemented the Capacity Management system and proces for Logius (part of Ministry of Internal Affairs) in The Netherlands. The team consisted of an IT Services architect, an ITSM Engineer and a tester. Further, there were 5 client stakeholders involved. We realized this project in an agile way.

Capacity management is an IT service management practice within the ITIL framework. ITIL capacity management includes the service designs, plans, and processes that ensure your IT organization has the right amount of resources at the right time and at the right price to keep operations running smoothly.

The summary of the activities within this project were:

I was responsible for planning and managing the capacity of solutions in data centers, including forecasting future capacity needs, optimizing resource allocation, monitoring and reporting on capacity status, and developing and implementing capacity management processes.

I collaborated with various teams/clients (called Voorzieningen) within the organization Logius to identify capacity needs and translate them into capacity plans. Additionally, I identified (potential) capacity risks and develop strategies to minimize them, including planning for peak loads, implementing scalability solutions, and managing unexpected events.

Overall, my role was crucial in ensuring that sufficient capacity is available to meet demand and that service level agreements and compliancy requirements are met.

Capacity Planning

I was responsible for planning and managing the capacity of solutions in the data centers of Logius (ODCs). This included forecasting future capacity needs based on growth projections, trends and project requirements.

Resource Management

I ensured optimal allocation and utilization of resources such as floor space, servers, storage, network bandwidth and energy to ensure that operational activities run smoothly and that sufficient capacity is available to meet demand.

Monitoring and reporting

I prepared reports on capacity status, trends and any bottlenecks, and provided recommendations for improvement and expansion.

Capacity Management Processes

I developed, implemented and improved capacity management processes and procedures so that Logius could continue to meet service level agreements (SLAs) and compliancy requirements.

Collaboration

I collaborated with various teams (Voorzieningen) within Logius, including IT operations, infrastructure, service delivery and project management, to ensure that capacity needs are identified and translated into capacity plans and planning.

Risk Management

I identified potential capacity risks and develop strategies to minimize them. This included planning for peak loads, implementing scalability solutions and dealing with unexpected events.

Capacity planning for growth

I was involved in long-term planning and investment decisions to ensure that the data center can continue to meet the growing demand for services and that it can continue to meet the needs of the government and its users.